Accessibility Standard for Customer Service
Todd Brothers Contracting Limited is committed to excellence in serving all customers including people with disabilities.
To that end we will work to ensure that all of our staff are trained and familiar with various assistive devices that may be used by our customers while accessing our goods and services.
At Todd Brothers, we will communicate with people with disabilities in ways that take into account their disability.
While almost all of our business takes place off-site, we do welcome people with disabilities and their service animals or their support persons, on the parts of our premises that are open to the public.
We will notify customers of this by posting a notice in the following location(s):
- In our office
- On our website
- Reading it over the phone if requested
In the event that there is a planned or unexpected disruption of service that is provided to a customer with a disability, we will make every effort to contact the customer by phone to inform them of the reason for the disruption, the expected length of time and a decsription of alternative service.
Todd Brothers will provide accessible customer service training to all employees who deal with the public or other third parties on our behalf. Training will also be provided to people involved in the development of policies, plans, practices and procedures related to the provision of our services.